Courier Coverage, Delivery and Tracking

What will happen after I placed my order and paid for it?

1. After ordering please email your proof of payment to: salesbagsondemand@gmail.com

2. You will receive a payment confirmation within 24hours. This email will provide you your SHIPPING DATE. 

 

See sample email below: 



3. For example, your shipping date is MONDAY. On MONDAY NIGHT you will receive an email that your order has been shipped. Shipping means the courier or rider has picked up your package.

FOR EXAMPLE: You paid Sunday, your shipping date will be Monday, this means you will receive the tracking thru email by Monday night. 


4. On the night of your shipping date, log in again to your account and click on the WebsiteOrder link to see your tracking number. See example below:

 

Remember to log in to your account on the night of your shipping date, because encoding of tracking details takes a whole day due to high volume of shipment

 

     

    1 Tracking = 1 Package

    You may notice sometimes that you have 2 tracking, it means you have 2 package and so on.

    If you have 1 package or cargo u will have 1 tracking, but if u have multiple cargo it will have multiple tracking number (1 cargo = 1 tracking)

    In cases if you have 2 or more packages they may or may not arrive all at the same time because JRS warehouses do not segregate pacages via name, they only segerate via address. 

    TAKE NOTE!!

    When a website order status is FULFILLED , it means it has already been shipped, but does not mean "delivered". It will be marked as "Fulfilled" and "Paid" on the night of your shipping date because we need to encode all tracking one by one thats why it takes until night time.
    To know if the package was delivered please refer on the instructions below on how to track.

    Shipping Schedule:

    Daily MONDAY-FRIDAY strictly 8AM
    PAY TODAY, SHIP TOMORROW POLICY
    Payment should be sent before 6pm to be included for next day shipping
    Except Holidays and Sundays

     

    Estimated Delivery Timeframe:

    1. J&T Express: up to 5 days
    2. JRS: up to 8 days
    3. LBC: up to 6 days
    4. RDR: up to 5 days
    5. AP CARGO: up to 15 days
    6. FEDEX International:  up to 7 days
    7. GRAB EXPRESS/TRANSPORTIFY: For really rush orders and if you don't mind paying expensive delivery fee, you can choose to book and pick up at our showroom. You need to book with them directly and shoulder their charges and fees. 

     

     

    How to track my order?

     

    1. Via J&T Express

    1. Why J&T Express is our #1 choice of courier?

    1. They have offered us cheaper rates than JRS and LBC which is important for us because our customers can enjoy lower sf rates
    2. We know the owner personally (super nice and mabait)
    3. We trust them and so far they have excellent work in delivering our packages
    4. All our packages are insured with them, this is very important to make sure our packages are safe!!!!
    5. The tracking is reliable, meaning their tracking website is up to date which is important also para nakikita ng customers namin ang status ng package. Not unlike sa JRS madalas hindi updated yung tracking website.
    6. Madali tawagan ang customer service hotline nila!!! Gustong gsto din namin ito sa kanila! Kasi yung ibang courier laging busy ang hotline!

     

    2. How to track?

    http://www.jtexpress.ph/index/query/gzquery.html

     

    3. How will I know if my address is serviceable by J&T Express?

    1. You may call their customer service at (02) 911-1888
    2. You may send them a message on their official Facebook Page on this link: https://www.facebook.com/jntexpressphilippines/
    3. Visit their website: www.jtexpress.ph

     

    4. How to follow up on my order and how to contact J&T Express regarding my package?

    1. You may call their customer service at (02) 911-1888
    2. You may send them a message on their official Facebook Page on this link: https://www.facebook.com/jntexpressphilippines/
    3. Visit their website: http://www.jtexpress.ph

     

     

     

    2. Via RDR c/o Kuya Larry

     

    1. Who is Kuya Larry?

    Kuya Larry has been our rider since 2012. He offer lower shipping fee rates within Manila, nearby Laguna and Cavite. He uses a motorcycle to deliver packages from 7am-10pm. He will not provide a tracking number because he is only a freelance rider, he does not have a website. Despite of this, he is the most requested rider of all our resellers in the nearby provinces and Manila because he is super kind and absolutely reliable! He also offer cheaper cheaper rates, but the areas are limited because he only uses a motorcycle to deliver packages.

    The delivery timeframe is 3-5days. He will text or call you if he is on his way. Please make sure that there is always someone to receive the package on your address and your contact number is active

    We do not recommend RDR c/o Kuya Larry if your address is an office address because of limited office hours/days. Also we do not recommend it if your address is a condominium unit or a building because of the Kuya Larry cannot leave his motorcycle in public parking areas for security of other packages.

    Choose RDR delivery if it is a residential address and if there is always a person available on that address to receive the package.

    Here are some of the feedbacks on Kuya Larry delivery :)

     

     

     

    3. Via LBC Shipment:

     

    1. How to know the day of delivery?

    LBC EXPRESS has provided our company a discounted shipping rates.

    • Packages will be pick up by their truck at our warehouse every M-F every 8am, we will not go to branches.
    • Shipping Fee lower since the packages will be handled in regular shipping (2-6days delivery)
    • Delivery commitment is up to 6 days. So if you are in a bit of rush and don't mind paying expensive shipping fee you can choose LBC, or GRAB EXPRESS/ TRANSPORTIFY.

     

    2. How to track?

    You can get your tracking number when you login to your account in our website (instructions above)

    If you have 1 package or cargo u will have 1 tracking, but if u have multiple cargo it will have multiple tracking number (1 cargo = 1 tracking)

    In cases if you have 2 or more packages they may or may not arrive all at the same time because LBC warehouses do not segregate packages via name, they only segerate via address. 
    Once you have your tracking number
    Just go to lbc website, you can track it on this site: 

    LBC TRACKING WEBSITE: http://www.lbcexpress.com/

    NOTE: 

    LBC Truck will pick up the package at our warehouse at 8am, but since they have lots of scheduled picked up for the day for other companies, they usually arrived at their manila warehouse around midnight. Encoding of tracking numbers at their office might take 24-48hrs. This is also the reason why it is cheaper than their published rates at branches.

     

    DELIVERY VIA LBC: up to 5 days except holidays and sundays (NO RUSH AND NEXT DAY)

     

    3. How to follow up on my package if it is more that 5days?  

    You can call their customer hotline number at: (02) 858-5999

     

      4. TIPS AND REMINDERS: 
      • IT MAY BE DIFFERENT TIMEFRAME EVERY SHIPMENT. For example you receive your package only 4 days, on your next shipment it may not be the same. Always wait for 5days.
      • Don’t forget to send us a message if you already receive your package
      • Any DELAY in the part of the courier is beyond our control but we can help customers to follow up with the courier

       

       

      4. Via AP CARGO (RORO)

      This courier is only applicable if your order is above 100pcs bulky bags.

       

      The handling fee for the driver to bring your package from our warehouse to AP Cargo branch is 300php. Thats the only charge you will pay us. The actual shipping fee will be calculated at the AP CARGO branch and you will pay it upon their delivery to you.

      Usually it takes 7-15days delivery because it is via RORO or ship.

       

      The shipping fee is very cheap for example 400 bags via JRS is almost 12000php, on AP CARGO they will only charge around 2000-3000k only 

      Shipping fee will differ for every area but definitely much cheaper than JRS.

      To know the nearest AP CARGO on your area you can call their customer service at: (02) 882-2746

      Or visit their website: https://apcargo.com.ph

       

       

      5. Via JRS Express (currently not available)

       

      1. How to know the day of delivery?

      JRS EXPRESS has been our courier for a long time now, we chose JRS because it is cheap than most couriers and has a wide coverage area nationwide.

      JRS gave us discounts for General Cargo only, this means the delivery commitment is up to 8 days. So if you are in a bit of rush and don't mind paying expensive shipping fee you can choose LBC, or GRAB EXPRESS/ TRANSPORTIFY.

       

      2. How to track?

      You can get your tracking number when you login to your account in our website (instructions above)

      If you have 1 package or cargo u will have 1 tracking, but if u have multiple cargo it will have multiple tracking number (1 cargo = 1 tracking)

      In cases if you have 2 or more packages they may or may not arrive all at the same time because JRS warehouses do not segregate pacages via name, they only segerate via address. 
      Once you have your tracking OR# and BC#,
      Just go to Jrs website, you can track it on this site: 

      JRS: http://www.jrs-express.com/Home/Tracking

      NOTE: Jrs website is not always updated, please wait up to 8 days which is their commitment before soing a follow up on your package.

       

      3. How to follow up on my package if it is more that 7days?

      We have been shipping with JRS for almost 8 years already and we have found the best way to follow up with them.

       

      The best way to follow up with JRS is to post on their FB Page wall. Please check my example below:

       Facebook Page: https://www.facebook.com/JRS.Express.OfficialFanPage/

      Search for their FB Page: JRS EXPRESS, and write a post on their page, click on “Write something..”  

       

       

      Write your inquiry and make sure it is detailed:
      Shipping date: you will see that on your payment confirmation
      Sender: RDR or Your name if dropship
      Branch: Calamba, Laguna Branch (sila po ang branch na pumipick up sa amin)
      Receivers Details: Name, address, contact number
      Tracking Number: Receipt number and BC: 861 (always)
      Wait for their reply. They usually answer thru comments.
      The best time to post is 8am-4pm mon-friday
      To check if your post has been posted on their page click on “see visitor post and look for your comment”
      You will see their response and update. Repeat same steps daily hanggang makulitan sila
      4. TIPS AND REMINDERS: 
      • IT MAY BE DIFFERENT TIMEFRAME EVERY SHIPMENT. For example you receive your package only 4 days, on your next shipment it may not be the same. Always wait for 5days.
      • Don’t forget to send us a message if you already receive your package
      • Any DELAY in the part of the courier is beyond our control but we can help customers to follow up with the courier

       

       

      6. International Shipment via FEDEX

      We ship and supply worldwide and the best and safest way is thru FEDEX

       

       

      Advantages of FEDEX:

      1.Fedex has granted our company 40% discount on shipping fee

       

      2. Their system is integrated on ur website, just add to cart the items and they will automatically calculate the shipping fee, meaning you can give your customer the exact shipping fee rate. This will avoid inaccurate quotation to customer.

      3. They provide us 100% insurance. Not unlike other couriers like Philpost, DHL, and LBC wherein there is always risk in shipping. Fedex provided our company 100% insurance to guarantee safety and security of items. This is a GREAT DEAL not only for our customers but also for us as the shipper.

       

      How to know the shipping fee?

      To know the shipping rates, just add to cart the items you want to ship and enter the international address and our website will calculate the shipping fee (no need to check out). It will change depending on the qty and item you added to your cart, just click on Update Cart.

      How to know the day of delivery?

      Shipping days is up to 7days

       

      How to track?

      You can get your tracking number when you login to your account in our website (instructions above)

      Once you have your tracking number
      Just go to fedex website, you can track it on this site: 

      FEDEX TRACKING WEBSITE: https://www.fedex.com/apps/fedextrack

       

      Tutorial Video click here: https://youtu.be/SIIefzBl9wY

       

       

      7. GRAB EXPRESS/ TRANSPORTIFY / LALAMOVE

       

      For really rush orders and if you don't mind paying expensive delivery fee, you can choose to book a personal driver using transport applications like Grab Express, Transportify, Or Lalamove and pick up your orders at our showroom. You need to book with them directly and shoulder their charges and fees, you will also be responsible for the shipment since you are the one to talk to this third party service providers.

       

      How to book?

      1. Upon checkout on our website: Choose "Showroom Pick up" and Pay only for the total bill of the items you ordered. Cut off of payment is before 6pm and booking should be made the next day. Booking schedule should only be between Tuesday-Saturday 1-4pm only. 

      2. Send your proof of payment to our email salesbagsondemand@gmail.com and please put a note that it will be picked up by a transport provider. Make sure you send your payment before 6pm so that we can read it during our office hours.

      For example you paid Monday 5pm, you will only be allowed to book Tuesday 1pm-4pm, this will allow us to prepare the orders beforehand.

       

      3.  You need to download their app on your phone.

       

      Enter the pick up details: (our details) important!!

      Pick up Address: Bags on Demand (just type our name and it will be seen on the map)

      Contact Person: Rodel Delos Reyes

      Contact Number: 0977-84-26374

       

      Enter the pick up details: (your details.your dropship details)

      Drop-off Address: shipping address

      Contact Person:

      Contact Number: 

       

      4. It will show how much is the charges, you are responsible for paying the charge.

       

      5. Schedule the Pick up only from Tuesday- Saturday 1pm-4pm only, and dont forget to send ur proof of payment thru email and indicate thats it will be picked up by a transport service provider.

       

       

      OTHER REMINDERS:

      1. It will be delivered on SHIPPING ADDRESS entered upon ordering at the website. If your area is out of delivery zone pls put JRS/LBC  PICK UP, or if not aware JRS/LBC will just advise you once your package is sent to them.
      2. Remember that you will be able to track it within 24-48hrs (we are shipping hundreds of cargos, that’s why the couriers might need more time to encode packages)
      3. IMPORTANT: UNCLAIMED PACKAGES AFTER 15DAYS WILL BE FORFEITED BY THE COURIER (Actual waybill is also discarded after 1 month, so make sure to track your package)
      4. Delivery days DOES NOT INCLUDE HOLIDAYS and SUNDAYS

       

       

      WHERE TO SEE AND GRAB PHOTOS OF SHIPMENT?

      On the night of every shipping date, we post photos of shipment on our Facebook Page. You may grab the photos and post it as your proof of shipment.