Courier Coverage, Delivery and Tracking

What will happen after I placed my order and paid for it?

1. After ordering please email your proof of payment to: salesbagsondemand@gmail.com

2. You will receive a payment confirmation within 24hours. This email will provide you your SHIPPING DATE. 

 

See sample email below: 



3. For example, your shipping date is MONDAY. On MONDAY NIGHT you will receive an email that your order has been shipped. Shipping means the courier or rider has picked up your package.

FOR EXAMPLE: You paid Sunday, your shipping date will be Monday, this means you will receive the tracking thru email by Monday night. 


4. On the night of your shipping date, log in again to your account and click on the WebsiteOrder link to see your tracking number. See example below:

     

    Remember to log in to your account on the night of your shipping date, because encoding of tracking details takes a whole day due to high volume of shipment

     

       

      1 Tracking = 1 Package
      You may notice sometimes that you have 2 tracking, it means you have 2 package and so on.

      TAKE NOTE!!

      When a website order status is FULFILLED , it means it has already been shipped, but does not mean "delivered". It will be marked as "Fulfilled" and "Paid" on the night of your shipping date because we need to encode all tracking one by one thats why it takes until night time.
      To know if the package was delivered please refer on the instructions below on how to track.

      Shipping Schedule:

      Daily MONDAY-FRIDAY strictly 8AM
      PAY TODAY, SHIP TOMORROW POLICY
      Payment should be sent before 6pm to be included for next day shipping
      Except Holidays and Sundays

       

      Estimated Delivery Timeframe: (PEAK SEASON)

      1. RDR: up to 5 days
      2. JRS: up to 8 days
      3. LBC: up to 6 days
      4. AP CARGO: up to 15 days
      5. FEDEX International:  up to 7 days
      6. GRAB EXPRESS/TRANSPORTIFY: For really rush orders and if you don't mind paying expensive delivery fee, you can choose to book and pick up at our showroom. You need to book with them directly and shoulder their charges and fees. but please viber 09499926374 first because we need to get your items ready and schedule the best time for your pick up.

       

       

      How to track my order?

       

      1. Via RDR (Kuya Larry)

       

      1. How to know the day of delivery?

      If RDR, Kuya Larry will deliver the package up to 5 days, no tracking number provided because Kuya Larry will just deliver the package within 5 days.

      For ex. shipping date is Monday, delivery will until Saturday

       

      2. Coverage: some areas cannot be reach via motor vehicle or too far 

      Manila (except Malabon, Caloocan, Valenzuela, Tondo)

      Laguna (includes only Calamba, Cabuyao, StaRosa, Binan, San Pedro)

      Cavite (except Maragondon, Naic, Cavite City, Indang)

       

      3. TIPS AND REMINDERS: 

      • Not advisable for Building and office address because our rider cannot go upstairs and leave his motorized vehicle outside. If your address is an office address make sure that our rider can leave the package to your lobby or guard to avoid long waiting time. Or you can meet him downstairs of the building.
      • Delivery time can be as early as 6am and can be as late as 12mn. Kuya Larry is committed to deliver package within 3 days and for this to be possible he needs to do overtime and extend his working hours. If you have time requirement please choose JRS or LBC as courier because this are large companies already and has many employees so they might be able to consider your time request. 
      • If you cannot go down to get the package or your office does not allow leaving packages please choose JRS or LBC courier.
      • If house address, make sure someone is home to receive the package, if you are not always home and no once can receive the package please choose JRS or LBC Branch pick up.
      • If inside a subdivision and your subdivision charges a fee for your deliveries, the customer will cover the charges set by their own subdivision.

       

      4. Advantage:

      Kuya Larry has been our rider since 2010. We hired Kuya Larry to help with our deliveries, it will also give us a direct control over packages, as compared to JRS and LBC where we only use their service and not have direct control over their employees. Kuya Larry is also our go-to guy during holidays where in the other couriers are closed. Aside from that, it is cheaper rates than big company couriers where their rates always goes up and easily changes.

      Kuya Larry is just using his motorcycle cannot answer customer calls while he is driving so we suggest to text us at 09499926374 if you have question regarding delivery. But make sure to check the table above to know your delivery date.

       

       

      2. Via JRS Express

       

      1. How to know the day of delivery?

      JRS EXPRESS has been our courier for a long time now, we chose JRS because it is cheap than most couriers and has a wide coverage area nationwide.

      JRS gave us discounts for General Cargo only, this means the delivery commitment is up to 8 days. So if you are in a bit of rush and don't mind paying expensive shipping fee you can choose LBC, or GRAB EXPRESS/ TRANSPORTIFY.

       

      2. How to track?

      You can get your tracking number when you login to your account in our website (instructions above)

      If you have 1 package or cargo u will have 1 tracking, but if u have multiple cargo it will have multiple tracking number (1 cargo = 1 tracking)

      In cases if you have 2 or more packages they may or may not arrive all at the same time because JRS warehouses do not segregate pacages via name, they only segerate via address. 
      Once you have your tracking OR# and BC#,
      Just go to Jrs website, you can track it on this site: 

      JRS: http://www.jrs-express.com/Home/Tracking

      NOTE: Jrs website is not always updated, please wait up to 8 days which is their commitment before soing a follow up on your package.

       

      3. How to follow up on my package if it is more that 7days?

      We have been shipping with JRS for almost 8 years already and we have found the best way to follow up with them.

       

      The best way to follow up with JRS is to post on their FB Page wall. Please check my example below:

       Facebook Page: https://www.facebook.com/JRS.Express.OfficialFanPage/

      Search for their FB Page: JRS EXPRESS, and write a post on their page, click on “Write something..”  

       

       

      Write your inquiry and make sure it is detailed:
      Shipping date: you will see that on your payment confirmation
      Sender: RDR or Your name if dropship
      Branch: Calamba, Laguna Branch (sila po ang branch na pumipick up sa amin)
      Receivers Details: Name, address, contact number
      Tracking Number: Receipt number and BC: 861 (always)
      Wait for their reply. They usually answer thru comments.
      The best time to post is 8am-4pm mon-friday
      To check if your post has been posted on their page click on “see visitor post and look for your comment”
      You will see their response and update. Repeat same steps daily hanggang makulitan sila
      4. TIPS AND REMINDERS: 
      • IT MAY BE DIFFERENT TIMEFRAME EVERY SHIPMENT. For example you receive your package only 4 days, on your next shipment it may not be the same. Always wait for 5days.
      • Don’t forget to send us a message if you already receive your package
      • Any DELAY in the part of the courier is beyond our control but we can help customers to follow up with the courier

       

      3. Via LBC Shipment:

       

      1. How to know the day of delivery?

      LBC EXPRESS has provided our company a discounted shipping rates.

      • Packages will be pick up by their truck at our warehouse every M-F every 8am, we will not go to branches.
      • Shipping Fee lower since the packages will be handled in regular shipping (2-6days delivery)
      • Delivery commitment is up to 6 days. So if you are in a bit of rush and don't mind paying expensive shipping fee you can choose LBC, or GRAB EXPRESS/ TRANSPORTIFY.

       

      2. How to track?

      You can get your tracking number when you login to your account in our website (instructions above)

      If you have 1 package or cargo u will have 1 tracking, but if u have multiple cargo it will have multiple tracking number (1 cargo = 1 tracking)

      In cases if you have 2 or more packages they may or may not arrive all at the same time because LBC warehouses do not segregate pacages via name, they only segerate via address. 
      Once you have your tracking number
      Just go to lbc website, you can track it on this site: 

      LBC TRACKING WEBSITE: http://www.lbcexpress.com/

      NOTE: 

      LBC Truck will pick up the package at our warehouse at 8am, but since they have lots of scheduled picked up for the day for other companies, they usually arrived at their manila warehouse around midnight. Encoding of tracking numbers at their office might take 24-48hrs. This is also the reason why it is cheaper than their published rates at branches.

       

      DELIVERY VIA LBC: up to 5 days except holidays and sundays (NO RUSH AND NEXT DAY)

       

      3. How to follow up on my package if it is more that 5days?  

      You can call their customer hotline number at: (02) 858-5999

       

        4. TIPS AND REMINDERS: 
        • IT MAY BE DIFFERENT TIMEFRAME EVERY SHIPMENT. For example you receive your package only 4 days, on your next shipment it may not be the same. Always wait for 5days.
        • Don’t forget to send us a message if you already receive your package
        • Any DELAY in the part of the courier is beyond our control but we can help customers to follow up with the courier

         

         

        4. Via AP CARGO (RORO)

        This courier is only applicable if your order is above 100pcs bulky bags.

         

        The handling fee for the driver to bring your package from our warehouse to AP Cargo branch is 300php. Thats the only charge you will pay us. The actual shipping fee will be calculated at the AP CARGO branch and you will pay it upon their delivery to you.

        Usually it takes 7-15days delivery because it is via RORO or ship.

         

        The shipping fee is very cheap for example 400 bags via JRS is almost 12000php, on AP CARGO they will only charge around 5000php 

        Shipping fee will differ for every area but definitely much cheaper than JRS.

        To know the nearest AP CARGO on your area you can call their customer service at: (02) 882-2746

        Or visit their website: https://apcargo.com.ph

         

        5. International Shipment via FEDEX

        We ship and supply worldwide and the best and safest way is thru FEDEX

         

         

        Advantages of FEDEX:

        1.Fedex has granted our company 40% discount on shipping fee

        (if you compare if with Philpost it is cheaper because of the discount given to us)

        2. Their system is integrated on ur website, just add to cart the items and they will automatically calculate the shipping fee, meaning you can give your customer the exact shipping fee rate. This will avoid inaccurate quotation to customer.

        3. They provide us 100% insurance. Not unlike other couriers like Philpost, DHL, and LBC wherein there is always risk in shipping. Fedex provided our company 100% insurance to guarantee safety and security of items. This is a GREAT DEAL not only for our customers but also for us as the shipper.

         

        How to know the shipping fee?

        To know the shipping rates, just add to cart the items you want to ship and enter the international address and our website will calculate the shipping fee (no need to check out)

        How to know the day of delivery?

        Shipping days is up to 7days

         

        How to track?

        You can get your tracking number when you login to your account in our website (instructions above)

        Once you have your tracking number
        Just go to fedex website, you can track it on this site: 

        FEDEX TRACKING WEBSITE: https://www.fedex.com/apps/fedextrack

         

         

        6. GRAB EXPRESS/ TRANSPORTIFY / LALAMOVE

         

        For really rush orders and if you don't mind paying expensive delivery fee, you can choose to book a personal driver using transport applications like Grab Express, Transportify, Or Lalamove and pick up your orders at our showroom. You need to book with them directly and shoulder their charges and fees, you will also be responsible for the shipment since you are the one to talk to this third party service providers.

         

        How to book?

        1. Upon checkout on our website: Choose "Showroom Pick up" and Pay only for the total bill of the items you ordered. Cut off of payment is before 6pm and booking should be made the next day. Booking schedule should only be between Tuesday-Saturday 1-4pm only. 

        2. Send your proof of payment to our email salesbagsondemand@gmail.com and please put a note that it will be picked up by a transport provider. Make sure you send your payment before 6pm so that we can read it during our office hours.

        For example you paid Monday 5pm, you will only be allowed to book Tuesday 1pm-4pm, this will allow us to prepare the orders beforehand.

         

        3.  You need to download their app on your phone.

         

        Enter the pick up details: (our details)

        Pick up Address: Bags on Demand (just type our name and it will be seen on the map)

        Contact Person: Rodel Delos Reyes

        Contact Number: 0977-84-26374

         

        Enter the pick up details: (your details.your dropship details)

        Drop-off Address: shipping address

        Contact Person:

        Contact Number: 

         

        4. It will show how much is the charges, you are responsible for paying the charge.

         

        5. Schedule the Pick up only from Tuesday- Saturday 1pm-4pm only, and dont forget to send ur proof of payment thru email and indicate thats it will be picked up by a transport service provider.

         

         

        OTHER REMINDERS:

        1. It will be delivered on SHIPPING ADDRESS entered upon ordering at the website. If your area is out of delivery zone pls put JRS/LBC  PICK UP, or if not aware JRS/LBC will just advise you once your package is sent to them.
        2. Remember that you will be able to track it within 24-48hrs (we are shipping hundreds of cargos, that’s why the couriers might need more time to encode packages)
        3. IMPORTANT: UNCLAIMED PACKAGES AFTER 15DAYS WILL BE FORFEITED BY THE COURIER (Actual waybill is also discarded after 1 month, so make sure to track your package)
        4. Delivery days DOES NOT INCLUDE HOLIDAYS and SUNDAYS

         

         

        WHERE TO SEE AND GRAB PHOTOS OF SHIPMENT?

        On the night of every shipping date, we post photos of shipment on our Facebook Page. You may grab the photos and post it as your proof of shipment.